The awful journey to buy wheels for a Samsonite bag

NOOOOOOOOOOOOOO (ahem) What I mean is: I love my Samsonite bag. I think this spare parts process could potentially be improved somewhat with a better user experience, consolidating conflicting workflows for users, and synergizing different streamlines for improved customer support. Some ways that this experience could be improved are: 1. Have only one official page to enter the product ID. 2. Have that one official page show the only correct way to identify the product ID. 3. Make clear to the customer whether support and/or spare parts are still available the moment the product ID is entered. 4. Have the product ID located in an easier to access place in the bag. Thank you.